Blog about Virtual Assistant, Outsourcing, KPO, BPO and China

According to the recent report from China Internet Network Information Center (CNNIC), the numbers of Chinese netizens has become the world largest. Although we have to admit that the ratio of the Chinese netizens hasn’t reached the world average, 21.1%, however, the rapid increasing has given the sufficient evidence to show the achievement of development of Chinese Internet popularization.

Meanwhile, the number of Chinese domains has overtaken Germany, CN domains contributes a lot to the change which mushroomed more than 90% last year. With the assistance of WAP, linking to the Internet is becoming more and more popular, especially for the young generation. Moreover, the gender construction of the netizens is improving in a harmonious way, the figures show that female netizens has covered the more than 40% of the total.

Furthermore, Chinese netizens really make good use of the abundant resources from Internets. The entertainment is always the most popular functions for most of the countries, china is not an exception. And a large number of people also enjoy the comprehensive information from the Internet. In addition, numerous blogs have been opened and the distance among people is definitely shortened by the Internet.

What’s more, the enterprises and the international trade also benefit a lot from the boom of the Internet. Since more Chinese companies become accessible and more service items we can provide through the Internet. BPOVIA is an excellent representative who provides the service for clients from different regions of the world. With the help of Internet, the staff from BPOVIA can response to every demand from any parts of the world. Because of the language barriers, even if many Chinese companies has built their websites, however, the foreigners still cannot communicate with Chinese companies well. But BPOVIA can not only help to build the connection between the foreign investors and the Chinese companies, but also assist the foreign customs to build and translate their English version websites.

Popularization of the Internet surely triggers the convenience of peoples’ lives. However, BPOVIA and its service help your life easier and more relaxed.

Popularity: 10%

China Business, China Consumer Market, Investment China BPOVIA, chinese netizens, service

Although we have reaffirmed for several times that Chinese economy has a promising future, however, as a rational investors, we have to concern about the potential risks. A new policy that the finance sectors and other foreign trade enterprises should limit the hot money flowing into China is carried out by Chinese center bank. Meanwhile, Chinese stock market continues its bear market. It has fallen 49% since the peak of last year, which it becomes the worst stock market in the world. Moreover, the gradually increasing of exchange rate has put hundreds of foreign trade companies to the edge of abysm. Thus, as a foreign investor, maybe you’re optimistic about Chinese economy. Notwithstanding, to some extend, you might not be eager to lose money and not be satisfied with new economy policy and the rising of Chinese currency. There’re a large numbers of foreign investors buying real estate, stocks and insurance in China. Unfortunately, as the bad performance of stock market and the new policy to restrict the hot money, they may feel upset and worried about their assets in China.

Then, the investors will surly find out some solution to cope with the adversaries. At the same time, the understanding the situation of China and try to find a deputy in China become more and more important. Outsourcing industry will help foreign investors to ultimately reduce the risks of investing in China. BPOVIA, who help its foreign customers to reduce the risks in China, is an outstanding model of the industry. By providing BPO, ITO, KPO (knowledge process outsourcing) and PPO (personal process outsourcing) service, the investors would not pay much money, but can get the all-round service. BPOVIA can help to do many things in China instead of you. In addition, BPOVIA can do the marketing research and the strategy scheming for you, which will supply the information involved in the Chinese economy policy and the professional advice about how to run business in China and how to make money in China. Above are largely helped to save the cost of foreign investors and reduce the risks of the marketing deterioration.

We should not deny the achievement and infinite development of Chinese economy. However, the risks also can’t be neglected. What the BPOVIA and outsourcing industry contribute to the foreign investors are not only the time-consuming and low-cost service and products, but also give the supports on how to handle the economy policy and regulation. As the time goes by, the investors will realize the convenience and benefits brought by BPOVIA and other similar companies.

Popularity: 9%

BPO, BPOVIA News, China Business hot money, investment

KPMG released its report on the study of outsourcing development. According to the report, both India and China are named the most popular outsourcing destination in Asia. Moreover, Singapore ranks the third in the research. By analyzing the differences between Singapore and its competitors, we can conclude that the service from Singapore cost more than other Asian developing countries. Due to the strong intellectual property protection, a well-educated talent pool, and overall a more secure and stable pro-business environment, the investors have to pay more in order to meet the need of the regulations in Singapore government and market. On the contrary, owing to the relatively backward laws and regulations in market economy and intellectual property protection, it will definitely help to save the cost.

Furthermore, in order to meet the challenges from other competitors, India outsourcing companies usually have a 3-5 years plan, which will surly contribute a lot to the business expansion and the keep the contact with the main customs. Just as what is said by an expert in economy that outsourcing is gaining steam and companies with no plans to outsource may soon find themselves at a competitive disadvantage. As a Chinese proverb goes Preparedness ensures success, unpreparedness spells failure. Thus, the importance of the developing plan for a company and industry cannot be overemphasized.

In addition, the all-rounded functions of India and Chinese outsourcing companies should not be omitted. For the reasons that they can provide services in the large scales, they are available for many personal demands and unusual orders. The low-cost, less time-consuming and the non-core activities are the core-competition of the outsourcing industry. However, only heritage the tradition of industry routine will broaden and enlarge the business of the industry. For example, many Chinese and Indian outsourcing companies can help their customs to design the strategy, such as research and development, engineering and risk management. In contrast, Singapore companies’ business is merely based on the traditional items, which brings fairly negative impact on the development of the companies.

In a word, outsourcing industry should not be only confined in the traditional routine, but try to search for the virgin land, where could help to promote the business.

Popularity: 8%

BPOVIA News, China Business China, India, Outsourcing, Singapore

As is known to all, that Indian takes the lead of outsourcing industry. However, according to a recent study, that India is confronting the threats from other countries in the regions. The disadvantage of India still exits. The poor basic infrastructure, rising wages of workers, the serious floating of domestic currency have trigger the investors’ alertness. Some of the shrewd enterprisers have evacuated from India market and find other more appropriate regions to invest.

For example, due to the contribution of the relatively stable politic circumstance and economy policy, China and other Southeast countries have become the ideal location for the investors. The establishment of outsourcing industry should be based on the low-cost labor force, excellent talents and the policy support from government. Owing to the benefits in such fields, it’s possible that China and other neighboring countries would overtake India in outsourcing industry in the near future.

When we analysis whether an industry has a bright future, firstly, we should focus on the niche opportunities of this industry. Although the crude oil and coal exploiting industry are the must parts for the world economy. Notwithstanding, the oil and coal will be used up in the future. Hence, we ought to pay more attention to the rising of sunrise industry, which will never be used up and friendly to ecology. The outsourcing industry, especially, KPO and PPO totally represents the trend of industry adjustment. In spite of the popularity of English, but we should not deny there still many barriers, which reduce the efficiency of inter-culture transactions and communications. With the help of KPO and PPO, the business would successfully avoid the obstacles on the languages and cultures.

The higher education makes a remarkable achievement these years. There are more and more experts and talents stepping in outsourcing industry. By providing professional and high quality service, we have the sufficient reasons to believe that Chinese outsourcing industry, especially KPO and PPO, will bring the world a miracle, which Chinese people can make it!

Popularity: 8%

China Outsourcing Chinese outsourcing, Outsourcing

From the slogan of Beijing Olympics, we can clearly assert the Chinese government put much emphasis on the environmental protection. The notion of the coming Olympics is to bring the world the Green Olympics, the Scientific Games and People’s Olympics, which highlighted the importance of environment and ecology.

According to a piece of news from China Daily, China has made a distinguished progress in the energy efficiency and energy consumption optimization. Most of provinces have reached the destination of energy-using cut of county’s 11th Five-Year Plan, especially the Hainan province, whose energy consumption per 10,000 yuan of GDP was less than 0.9 tons of coal equivalents, a very low level compared with other provinces.

Due to different industrial structure, Hainan province may own its advantage in the tourism and other smokeless industries, which consume less coal and crude oil. In contrast, the heavy industry based provinces are not lucky enough to avoid the serious pollution and huge energy consumption. However, I want to take Switzerland and Singapore as examples, although the main industry in these two countries is not heavy industry, but the national economy of them play an essential role in the world stage. Attributed to the reorganization of domestic industry structure, the sunrise and smokeless industry began to emerge as the important source of the taxes and GDP.

As the trend of world economy and the regulation of development, it’s a tendency that the industry would be more environment-friendly and the products would be more energy-saving. Hence, it’s the high time for the Chinese enterprises to adjust their strategy to meet the demands of the consuming market and contribute to the environmental protection.

Outsourcing industry is the promising industry, which is both energy-saving and environment-friendly. BPOVIA is the exact example to support my assumption. By providing the service of virtual assistants, it would cost little energy and desert no wastes. The implement of BPO and ITO are mainly based on the IT technology. Moreover, KPO (knowledge process outsourcing) and PPO (personal process outsourcing) has become the major service items of BPOVIA, which extremely help to reduce the cost of the clients and the wastes on the products and other regions. Since the service-providers and clients will never see each other during the transaction. The energy consumption of transportation will be saved.

Popularity: 100%

China Economy, China Outsourcing environment protection, Outsourcing

As a novice, I have to confess that I was not quite familiar with the outsourcing industry before my being the member of BPOVIA. I only used to hear of the successful stories about Tata Consultancy Services Subsidiary from the business studies related books. The same as China, India is a developing agricultural country with a large population. Despite of its poor industry basic, The IT industry of India can reach the relatively high level of the world. Moreover, there are thousands of IT talents exporting to U.S and other European countries as the engineers every year. The southern city of Bangalore has become the center of Asian IT industry, which is also entitled as the eastern Silicon Valley. As the matter of fact, China has owned more advantages than India. For example, China has more university graduates, Chinese economy runs faster and smoothly than India’s. In addition, the social stabilities and invest environment in China is more appropriate than that in India.

After working in BPOVIA for sometime, I learnt something from the fields. Pondering about the reasons triggering the distance between China and India in the field of IT industry, we have to commit that India should fix a suitable approach for the development of domestic economy and improvement of the foreign trade. Since the rising of the cost of labor force, every developing countries should not only regard themselves as a world factory. On the contrary, they ought to spare no efforts to find a means to accelerate the framework of the domestic industry. Luckily, India trains thousands of IT talents, which only contribute to the software promotion, but also greatly foster the Indian economy from the low-cost world factory to a center of knowledge.

Being the member of the BPOVIA, what bring me most is the versatile crew and the high spirits of the working team. BPOVIA is the right one to try to help China to establish the similar market environment as India’s. Focus on the service on BPO, ITO, KPO (knowledge process outsourcing) and PPO (personal process outsourcing), it successfully avoids the low price competitions, but lead the industry to the quality and time-consuming competition. Both the manager and staff are fairly diligent and talent, graduating from various universities and distinguished majors. In order to trigger the boom of Chinese IT and outsourcing related industry, BPOVIA and other field leading companies should take the responsibilities to represent the image of the industry. Furthermore, both the government and the public should give the sufficient supports and importance to the development of such enterprises seeing that the successful experience of India’s.

Popularity: 8%

BPO, China Business China. India, IT, Outsourcing

As the release of the fortune 500 companies list, the Chinese people are amazingly to see that there are 35 companies on the list (including the enterprises headquartered in Hong Kong, and Taiwan). With sales of $159.26 billion, Sinopec led the Chinese group at the 16th place, followed by State Grid, ranking 24 and China National Petroleum Corp (CNPC), 25. However, it’s easily to assert that the Chinese company, especially Chinese mainland company, the majority of those are state-owned companies and the business of them are concentrated on the realms of energy, financial and telecommunications.

US corporations occupied 153 places among the top 500, down from 162 a year ago, representing its worst performance in more than a decade. Japan had 64 firms on the list and France had 39, compared with Germany’s 37 and Britain’s 34. Moreover, there are 7 Indian companies also on the list.

Although we are glad to see that there are more and more Chinese firms emerging on the Fortune 500 list, but 19 out of the 35 listed companies are stated-own monopolized companies. Moreover, the business of those companies are relatively unitary.

After scanning the 2008 the Global Outsourcing Top 100, Accenture, Tata Consultancy Services and Hewlett-Packard are all ranked highly on the list. They are all worldwide joint-ventures, and their business is not limited by their major items. For instance, Tata is prominent enterprise located in Indian whose major business is iron and steel, and Hp’s laptops are shared a great reputation all over the world. But the outsourcing industry largely helps them to expand the scales of their business and make more profits for the head quarters, which contribute to the roaring revenues of the enterprises.

Infosys Technologies and Genpact are both the Top 100 Global Outsourcing companies and on the list of Fortune 500. On the contrary, most of the China mainland based companies haven’t put sufficient importance to the development of the outsourcing industry.

Outsourcing is subcontracting a process, such as product design or manufacturing, to a third-party company. The decision to outsource is often made in the interest of lowering firm costs, redirecting or conserving energy directed at the competencies of a particular business, or to make more efficient use of land, labor, capital, (information) technology and resources.

Above is the definition of the outsourcing. It is a trend for the world to concern about the development of outsourcing industry. In addition, there’re more and more large-sized firms to start to run the outsourcing business in order to obtain more benefits from the competitive global market.

Owing to the great progress made by Indian companies, Chinese companies should reconsider their market strategy and try to build the business on outsourcing.

Popularity: 6%

China Outsourcing, Internet and Hi-Tech Fortune 500, outsourcing industry

According to the recent news from China Daily, one of the Beijing based outsourcing company was awarded the China Best Outsourcing Provider during the 5^th China International Summit for Client Service. To better serve its multinational clients, the company opened branches and research & development (R&D) centers in the US, Singapore. On the purpose of tackling with the challenges raised by the appreciating of RMB and rising labor cost, the company moved to the city located in centre China, where it can enhance its R&D and service capabilities.

As the recent research demonstrates, each professional in Indian companies on average generates double the revenue of its counterpart in China-while the value create by each employee in US companies is among the highest. The leaves a wide space for Chinese software outsourcing firms to develop future up the value chain.

Thus, it’s a trend for the outsourcing companies to extend their business to other regions of the world. BPOVIA is one of the ambitious outsourcing companies planning to establish its branch in Chicago, Illinois. Besides, the staff from BPOVIA are all proficient, energetic and earnest. BPOVIA have the capacity for the tasks from data entry, office work to the tasks require more advanced skills like website design, graphic design, internet research, etc.

The opening of branch in other countries is one of BPOVIA’s strategic destinations. Owing to the wise choice, the foreign customs would contact with company more easily. In addition, it’s definitely a terrific opportunities for the firm to broaden the business and promote the popularity and image. What’s more, the chain company in other countries will help the custom to save the time and cost on the process of bargaining and negotiation, which would eventually help the customs to make more profits. By offering efficient and flexible service, clients can focus on their core business and gain a competitive advantage in the market.

Popularity: 4%

China Economy, China Outsourcing IT firm, outsourcing industry

Bertelsmann AG, the German media group, announced that it will close its 36 chain bookstores in 18 cities of China by the end of this month. As one of most successful bookseller in the world, Bertelsmann shares an excellent fame. With the help of the fast postal delivery and convenient online-paid system, initially, the status of Bertelsmann could not be replaced by other competitors. However, 13 years after Bertelsmann starting its business in China, it has to adjust its sale strategy, because of the pressure from the local competitors and the rising of the cost of the bookstore rental. Though Bertelsmann runs successfully in Europe and other places of the world, however, we should not suppose that it would win in Chinese market. For example, the reading habits of Europeans may be better than that in China, they always buy books through the Bertelsmann system. Moreover, according to the report from agencies that the price of book in China is 1/4 as high as that in Europe, ironically, the rental of the bookstore is nearly the same as that in developed countries. Thus, attributed to the high cost and low consumer records, Bertelsmann may be difficult to perform well as it is in other regions.

Furthermore, by imitating the postal delivery network and online purchase system, dozens of local booksellers receive the fairly high reward, comparing with Bertelsmann. Www.dangdang.com, www.amazon.cn and www.99read.com are main local competitors for Bertelsmann. The similarities of the competitors above are they don’t have entity bookstores, which will largely reduce their cost. In addition, their online service and delivery service are more available and friendly than what Bertelsmann supply. Last but not least, they adapt to the habits of Chinese readers. Selling the books in more various fields and themes, the local online booksellers are chosen by most of Chinese readers. What they need is not the most famous booksellers, but the most cheap and suitable books. In order to meet the demand of the mass, the local online booksellers give more discounts.

In my opinion, the failure of Bertelsmann warns the enterprises which plan to invest in China. Firstly, they should adapt to the characteristics of the social status qua, political environment and consuming habits of people. While purchasing the high profits, they should find suitable partners to conquer the barriers. Outsourcing industry really helps to handle the dilemmas. Without the rental of the offices and factories, the foreign investors will save a plenty of cost. Moreover, the companies which are engaged in ITO and BPO may play a significant role in the near future in the region of foreign trade. BPOVIA is a typical outsourcing enterprise, which provides universal service. The service will assist the foreign capitals to avoid the unaccommodated of Chinese market and society, which would eventually promote your business in China.

Popularity: 4%

China Business, China Business News foreign capitals, retreat of Bertelsmann

US Secretary of State Condoleezza Rice visited China late June. Her visit definitely represented the friendship and strategic cooperation relationship between China and U.S. During her two-day visit, Rice not only met the minister of foreign minister, but also went to the Sichuan earthquake disaster areas to console the victims and donate some infrastructures to help the rebuilding of earthquake-hit regions. As the first foreign leader who visited the Sichuan Province, she really shared a high reputation by Chinese mass media and public. Moreover, Bush president has declared that he will attend the opening ceremony of Beijing Olympics, although there’re some dissenters boycotting the events for the reason of the misreading of Chinese human rights records. From the attitudes of the leaders of U.S, we may obviously conclude that the Sino-U.S relationship is on a relatively steady condition.

Besides, the significant improvement in the realms of the international trade between the largest developed country and biggest developing country should be highlighted. According to the recent statistics from China’s Ministry of Commerce, China is the second-biggest trade partner of the US and its fastest-growing export market. In addition, show trade volume between the two nations hit a record high $302.08 billion in 2007, 15 percent more than the previous year. With direct investment in China exceeding $56 billion, funding a total of 54,595 projects by the end of last November, the US continues to be China’s biggest source of foreign investment.

However, as China’s entering for the WTO in Nov. 2001, Chinese enterprises began to expand their business in other country, especially in North American and European Union. Since the reform and opening up policy implemented in China, the FDI (Foreign Direct Investment) has become the major source of foreign investment. Notwithstanding, we should not ignore the potentiality and competitiveness of Chinese companies. Haier and Levono have establish their branches in several continents, in order to enlarge the scale of the sales. Similarly, as the pioneer of the outsourcing industry, BPOVIA is not content with the business only in China, expanding their business to the other parts of world has become their new destination. The news comes that BPOVIA will set up its branch in Chicago, U.S, which will absolutely help the company to improve the relationship with the customs. Moreover, the communication between the company and customs will be more direct and convenient. Obviously, both the company and customs will benefit a lot from the business expanding strategy.

Hence, as the development of China’s economy, it’s a trend for the Chinese enterprisers to invest in other countries. BPOVIA, accompanied with other prominent brands, will surly help Chinese enterprises to establish their great images in the world.

Popularity: 6%

BPO, China Trade Import Export FDI, Sino-U.S relationship