If I could not use up the hours I’ve bought, can I use it in the next month?

If you are on our Part-Time Monthly Plan
  • Your un-used hours can roll over to next calendar month once. For example, if you have unused hours in August, you can roll over the unused hours to September, but the unused hours can not roll over twice to October.
  • In the event of cancellation, your Rollover Time, if any, is lost indefinitely.
  • Rollover Time is not redeemable for cash and is not transferable.
  • If you change to Pay As You Go or Full-Time Monthly Plan, then all Rollover Time, if any, is lost indefinitely.

For Pay-As-You-Go Plan, your used service hours will expire after 30 days of purchase.
 
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